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FAQ's - Frequently Asked Questions What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. What is an intrastate move? This refers to a move of more than 100 miles within the same state. What are wardrobes? These are special boxes that are designed to hold your clothes. Some come equipped with a hanging rod and can fit clothing from up to 3 linear feet of closet space. Should I purchase valuation insurance? Check with your homeowner’s insurance policy to see exactly what is covered. Depending on your particular policy, you may want to consider purchasing valuation insurance in case of damage during your move. What should I do to prepare my appliances before my move? Make sure that appliances such as your microwave, dishwasher and washing machine are completely empty before the move. You may also need to hire professionals to disconnect any electric and water connections. What should I do if I haven’t finished packing by my moving day? If you realized you won’t be finished packing by your move date, make sure to inform your moving company as soon as possible. You may be able to hire professional packers to help you finish the job or move on a different date. Your movers may be able to pack up a small amount of items, but you will end up paying more for the move. What is a transportation surcharge? This is an extra fee charged when the pickup or destination locations are very remote which results in less return weight for the moving company. How can I obtain a moving estimate? You can phone or email your moving company or check to see if they offer a convenient online moving quote system. How should I file a complaint with my moving company if there is a problem? We recommend contacting your moving company immediately to discuss the situation and try to resolve the problem. If the issue isn’t resolved properly, you can file a complaint with the Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, Federal Motor Carrier Safety Administration or the National Association of Attorneys General. What is a binding estimate? This guarantees the exact cost of the move based on any services requested or deemed necessary at the time of the estimate. Additional services that are requested or required such as shuttle service, additional packing or adding items will be added to the cost of the estimate. Should my movers pack my breakables? We recommend letting professional movers pack breakable items because most insurance providers will only cover the cost of damage done to breakable items that have been packed by a professional moving company. Do I need to make special preparations for an international move? Yes, make sure to inquire about necessary import fees, custom duties and required documents for international moves. |
